Last edited by Fenrim
Wednesday, July 29, 2020 | History

6 edition of Service Leadership found in the catalog.

Service Leadership

The Quest for Competitive Advantage

by Svafa Grönfeldt

  • 135 Want to read
  • 38 Currently reading

Published by Sage Publications, Inc .
Written in English

    Subjects:
  • Leadership,
  • Business/Economics,
  • Business & Economics,
  • Business / Economics / Finance,
  • Management,
  • Customer Service,
  • Marketing - General,
  • Business & Economics / Marketing / General,
  • Customer services

  • The Physical Object
    FormatHardcover
    Number of Pages336
    ID Numbers
    Open LibraryOL8433318M
    ISBN 101412913748
    ISBN 109781412913744

      In their new book, What Great Service Leaders Know & Do (Berrett-Koehler), they examine the most up-to-date best practices and explain how companies can put a Author: HBS Working Knowledge.   From high-profile names — former FBI director James B. Comey is releasing a book on leadership in May — to lesser-known authors whose books sound like worthwhile reads, the list below is .

    This book covers the following topics: Understanding the nature of services, Aligning service strategy and service competitiveness, service design, development and automation, Managing human resource in services, Service quality, Service facility design and facility location, Demand management in services, Capacity management or supply. Fire service veteran Chase Sargent has taken his popular leadership training course and written a no-holds-barred leadership book for the fire service in a conversational and easy-to-read style. He tells you how to accept and survive politics, deal with the fringe employees, and keep your cool — tricks of the trade that usually take years to acquire.

    “ Leadership Lessons for Formal and Informal Fire Service Leaders ” covers such topics as creating a values-driven culture in your department, reigniting responsibility, the power of humility and planning success. It’s a different kind of instructional book for the changing culture of the fire house. Books shelved as leadership-and-management: The Five Dysfunctions of a Team: A Leadership Fable by Patrick Lencioni, Start with Why: How Great Leaders In.


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Service Leadership by Svafa Grönfeldt Download PDF EPUB FB2

The book is unique because it Develops a new paradigm – Service Leadership Establishes an understanding of the importance of a new role for leaders in a service context Stresses the development of a service leadership culture within the organization Takes the reader step-by-step through the service management process.

Service Leadership shows how these ideas can be implemented through a detailed framework. Extensive research confirms that organizations that do not address the existing core belief systems of employees will be disadvantaged in the : Richard J. Goossen, Theodore Malloch. In recent years, he co-founded the Center for Teaching Excellence and the Center for Service Leadership at Clarkson University, New York.

Bell is the author of 51 books on language, literature, communication, and : $ Books shelved as servant-leadership: Servant Leadership [25th Anniversary Edition]: A Journey Into the Nature of Legitimate Power and Greatness by Robert.

John Pepper is the ex-CEO of P&G from to He is now the chairman of the board at Walt Disney Service Leadership book and a CEO of the National Underground Railroad Freedom Center. As you can see from the cover, the book talks on service, leadership, people and by: 5. It’s a great mix of titles beginning with Robert Greenleaf’s The Servant as Leader (the book that started the modern servant leadership movement) and then continues with books by authors, CEOs, and thought leaders from all walks of life explaining how to use servant leadership concepts in.

Whether you're a new officer or in need of a mentor, From Buddy to Boss: Effective Fire Service Leadership, is a must-have management book you'll turn to over and over again.

Fire service veteran Chase Sargent has taken his popular course and written a no-holds-barred leadership book for the fire service in a conversational and easy-to-read style/5(37).

A classic leadership book, "The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change" was first published in and continues to be one of the bestselling business books — 10 million copies sold later. The book is so influential, it has inspired presidents, CEOs, and people of all occupations from around the world.

Become a better, more informed leader by devouring these inspiring, 15 best leadership books. Reading is a critical skill, especially for would-be leaders. Become a better, more informed leader by devouring these inspiring, 15 best leadership books.

This service allows you to receive human feedback instead of a computerized solution, which Author: Joe Vennare. Primal Leadership is my favorite leadership development book. It starts with a discussion of brain science so the reader can understand the physical Author: Forbes Coaches Council.

Business Books 12 Best Books Every Leader Needs to Read The essential library for those whose success depends upon the people they manage.

A customer service classic, this is the story of a company that built customer service deeply into its culture. The book is filled with excellent, detailed examples of the hard decisions that were made to stay true to that culture over : Mathew Patterson. Business Books 15 Top Leadership Books Every Current or Future Boss Should Read There's something here for everyone, whatever your level of : Marcel Schwantes.

Service Leadership answers these questions and more. “Service leadership” is the recognition and cultivation of the varied interests and beliefs of employees on their quest for purpose at work. An organization will not get the most out of its staff unless it respects each individual’s framework for the pursuit of meaning, which is often.

We’ve used Service Leadership for strategic consulting and overall business advice with SOLID, ACTIONABLE RESULTS. – Bryce Walker, President, Computer Solutions of Texas. Improve Results.

Dedicated to providing total profit solutions for IT Companies, directly and through industry consultants and global IT vendors.

IT Solution Providers. In Oren Harari’s book, The Leadership Secret of Colin Powell, he notes “Powell is very deliberate and methodical as he sets out to spark change in his as he lays out his new agenda and starts the change ball rolling, he spends an enormous amount of time listening, learning, and involving people in the change process” (Harari,p.

27). Though this book is not specifically aimed at the public sector, as one of the best selling leadership books of all time, there’s something for everyone. Author John Maxwell goes beyond the 21 leadership laws and also shares leadership stories, an tool for evaluating strengths and weaknesses, and exercises that reinforce the book’s lessons.

While I’m always a big fan of great business or leadership books, as I entered public service inI began searching for government-related books. Books that helped provide insight to my growth as a public servant and the circumstances I was facing.

The book stresses the need for a streamlined service management system and analyses and illustrates growth strategies and the nature of innovation -but above 5/5(1). New evaluation tool will reveal your leadership strengths―and weaknesses; New application exercises in every chapter will help you grow; Why would Dr.

Maxwell make changes to his best-selling book. “A book is a conversation between the author and reader,” says Maxwell. “It’s been ten years since I wrote The 21 Laws of Leadership.

The Military Leader Reading List. In The Challenge of Command, Roger Nye explores the varying personas that commanders (and leaders) must develop to be successful, including serving as moral guide, tactical expert, and intellectual leader.

The book also serves as a book reference guide for learning about military history, leadership, and command. Servant leadership is a blend and balance between leader and servant. You don’t lose leadership qualities when becoming a servant leader.

A servant leader is one who: 1. Values diverse opinions. A servant leader values everyone’s contributions and regularly seeks out opinions.Most Customer Service Books.

But that doesn’t mean that there aren’t books that can help you get better at perfecting customer support. In fact, there are books that, on the outside, appear to have nothing to do with customer satisfaction, but that can completely change the way you approach working with your customers.

At least they have for me and many of my friends and coworkers.